4 Questions To Ask About IT Hosting For Your Business
Posted on: 21 April 2021
IT hosting for businesses is an increasingly common solution. Anyone investigating IT hosting solutions for businesses, though, would be wise to ask the following four questions before they buy.
How Well Does the System Scale?
Scalability is a big deal for any organization that expects to see near- to mid-term growth. Bear in mind that growth in this context doesn't just include adding employees. In many cases, businesses see growth due to the addition of devices.
Consider what happens if you need a service to support your office productivity suite. It needs to be able to scale when you distribute tablets, laptops, and phones to workers who had previously only used desktops. For each work, you might go from supporting a single machine to dealing with four. In that context, IT hosting solutions for businesses have to scale considerably.
What Security Measures Are in Place?
With a hosted solution, you need to know that all of your communications and file transfers will be secure from end to end. Ask the hosting provider how they provide security. Do they have remote monitoring? If so, what is the procedure for sending you alerts?
How Stable and Resilient Is the Platform?
Although it's close to impossible to achieve 100% uptime, you want to have a platform that gets as close as possible. What measures are in place to maximize stability and uptime? For example, many companies use cloud servers to distribute hosting and reduce outages.
Likewise, there need to be resiliency plans in place. The company should have servers in place that automatically backup all of your data, credentials, and applications. Similarly, there should be a process for restore any systems that go down so you can get back to business as rapidly as possible.
What Are the Customer and Technical Support Experiences Like?
The odds are fairly low that you'll use IT hosting for businesses and never need to contact customer or technical support. You should have some assurances regarding how quickly you'll be able to get a person on the phone if you need help. Also, this should happen in a timely manner. You should be able to speak with a technically-versed person, too. If you expect to need 24/7 support, confirm that it is available.
It's also a good idea to learn how the support ticket system works. When necessary, is there an advanced support team ready to assist customers?
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