What To Look For In Help Desk Techs Of All Ranks

Posted on: 3 September 2017

In the Information Technology (IT) world, help desk departments can be both the deep mechanics keeping a business alive and the global face of the company. Unlike some of the completely internal parts of business maintenance and product support, help desk needs to mix customer service sociability with technical expertise. The technical aspects can be hard to understand if you're not part of the industry, so before trusting any random tech who can spout jargon with a smooth voice and a smile, consider a few traits that make great help desk professionals at multiple ranks, experience levels, and titles:
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Making The Switch From PC To MAC: How To Deal With Computer Culture Shock

Posted on: 26 July 2017

If you have spent most of your life on a PC, then you will be overwhelmed when you make the switch to a MAC. MAC computers are totally different from all other PCs, and it takes a bit of a learning curve to learn how to use them. Here is how to deal with computer culture shock when switching from PCs to a MAC. MAC Support MAC computers have an excellent support network and support system.
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Business Telephone Systems: Delivery Models And Reliability Of Each

Posted on: 29 June 2017

Business telephone systems become important when your business has grown so large that you have to have separate departments and phones for each department. If you are already at that point where you will need to split off into departments, it is time to look a business phone system delivery models and the reliability of each. The following information will help you decide on what is right for your growing company's needs.
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Two Tips To Help You Avoid Getting Viruses On Your Computer

Posted on: 10 June 2017

If you've ever had a virus on your computer, you know how frustrating the experience can be.  You might be all set to type up an important paper or just be in the mood to relax by taking in some of your favorite short videos, only to find that your computer has become infected with a virus that won't let you do much of anything.  This is the point where you realize that you're going to have to pay a pretty penny to get rid of the virus, and it might be money you don't have.
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